Treat it with love—wash cold, inside out, on a gentle cycle. Skip the harsh stuff, air dry when you can, and avoid direct heat on prints. Alchemai is made to last, but care is how it thrives.

Keep your charm shining by avoiding water, perfume, and harsh chemicals. Store it in a soft pouch when not in use, and gently wipe it with a dry cloth to maintain its shine. Treat it like a little piece of magic—it deserves it.

We’re committed to delivering perfection. If your item arrives damaged, please reach out to our customer support team with photos of the damage, and we’ll make it right. We’ll arrange for an exchange or return as quickly as possible—your satisfaction is our priority.

Orders typically ship within 1-3 business days. Delivery times vary depending on your location, but most customers receive their order within 5-7 business days. You’ll receive a tracking number once your order is on its way!

Once your order has shipped, you’ll receive a tracking number via email. Simply click the link provided to track your package in real-time. If you need any assistance with tracking, feel free to reach out to our customer support team.

Your confirmation email should arrive shortly after you place your order. If you can’t find it, be sure to check your spam or junk folder. If it’s still missing, feel free to reach out to our customer support team, and we’ll assist you right away.

Yes, we do! Alchemai is proud to ship worldwide. Shipping fees and delivery times vary depending on your location. You’ll be able to see the details during checkout.

If your package seems to be lost, please contact our customer support team with your order details. We’ll work with the carrier to locate it or arrange a replacement if necessary. Your satisfaction is our top priority, and we’re here to help.

We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. You’ll be able to choose your preferred method during checkout.

We accept payments in multiple currencies, including USD, EUR, GBP, and more. The available currencies will be shown during checkout, based on your location.